Principal Product Designer

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed!

Main Responsibilities

• As part of our team, you will be helping us create an entirely new network for the world's money.
• You’ll be part of Wise’s global mission to build an open, fair, and human financial system.
• You will partner with product and operational teams to clarify and simplify operational processes and connect them to great (sometimes invisible) customer experiences.
• You will help customers understand when something has gone wrong and enable them to take action to resolve issues.
• You will partner across the Trust pillar with designers and domain experts to align on patterns and to unify and simplify things for customers.
• Here’s how you’ll be contributing: You’ll get to know Wise customers and build an understanding of their goals.
• You’ll be using your full range of Product Design and Service Design skills to discover, design, and deliver simple and well-crafted processes as well as mobile and web experiences that ensure customers are in-the-know and empowered to manage their accounts successfully.
• You’ll be influential in your team, increasing customer-centricity, creativity, and design quality.
• You’ll meet agents, build empathy and understand what challenges they face when using our internal products.
• And you help them deliver it.
• You practise evidence-based design, and can rationalise your decisions clearly and credibly.
• You operate as a full partner with your cross-functional team members (product, data analysts, research, content) and can lead on design vision.
• You drive the design of complex, user-centred services both in teams and across the department, setting the vision and ensuring iterative processes lead to successful outcomes You champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process You are an advocate for design within the organisation, clearly communicating the value of design to senior leaders and stakeholders at all levels, and influencing strategic direction in your business area.
• You will be working on the holistic end-to-end experience for Screening to keep customers and their money safe.
• You will be leading efforts to optimise the end-to-end experience and controls that we implement to ensure that customer transactions are safe and compliant.
• You will create a single, holistic experience for customers to remove friction when they encounter difficulties — and make it easy for our internal teams to take action when things go awry.

Skills & Experience

• You understand that good design is often a journey to identify the right thing to build, using early concepts and prototypes to help build conviction along the way.
• You’ve worked with design systems to produce beautiful and functional design that scales.
• You have moved beyond merely seeking “a seat at the table.” You have a knack for diagramming complex processes to make the invisible visible and tangible, and can lead conversations about the right tradeoffs to make to simplfy and strengthen those processes.

Why Join Us?

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

Salary

£131,000-£157,000.