Senior Designer, CRM

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed!

Main Responsibilities

• As part of our team, you will be helping us create an entirely new network for the world's money.
• As the Senior CRM Designer, you’ll be a key member of the CRM team, working collaboratively with our in-team designer and copywriters to deliver campaigns of the highest quality.
• You will be responsible for leading the design for emails and comms that help Wise reach millions of customers around the world.
• You’re a curious A/B tester, as well as an efficiency driver to spot opportunities to scale CRM Design to support our growing team.
• You’ll lead the CRM design team to create visually appealing email templates that champion our brand guidelines and are laser-focused on our marketing objectives.
• You’ll develop a strategic A/B Testing Framework for understanding design’s impact on core CRM metrics.
• You’ll develop our CRM Design System, and be responsible for scaling our design function in line with our growing CRM team.
• Design and implement responsive layouts that provide optimal viewing experiences across various devices and email clients, incorporative multimedia elements.
• Work with Autonomy - you’ll have the freedom to define processes and strategy for improving creative quality and team efficiency.
• You'll be helping our 35+ strong global CRM team run as smoothly as possible, to get millions of our customers excited about what Wise has to offer.
• You have a passion for crafting visually compelling email campaigns, and a deep understanding of how integral design is to CRM performance.
• This role will give you the opportunity to: Have Strategic Impact - your work will define how millions of Wise customers around the globe interact with the Wise brand, allowing you to shape a core pillar of the customer experience Lead and Develop - you’ll be encouraged to grow and take on more responsibilities, and you’ll have the freedom to decide what those are.
• Be Analytical and Creative - you’ll get to balance data and creativity to measure the effectiveness of your team’s work Qualifications Experience: 8+ years of experience in a similar role.

Skills & Experience

• Enterprise CRM experience preferable.
• Strong portfolio of high-impact emails that demonstrate great typographic, layout, art direction and technical skills across all things email.
• Proven experience in designing responsive email campaigns and templates.
• Proficient in Figma and email software (e.g., Stripo, Braze).
• Experience designing in multiple languages.
• Excellent attention to detail and organisational skills.
• Ability to work under tight deadlines and manage multiple projects and people simultaneously.
• Strong communication and interpersonal skills.
• Experience with email automation tools and CRM platforms.
• Knowledge of email deliverability best practices and troubleshooting.
• Desirable: Knowledge in HTML, CSS Additional Information For everyone, everywhere.
• Drive creative vision by presenting your work in a clear, compelling way that shows creative and thoughtful responses to briefs, and mentor others to do the same.

Why Join Us?

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

Salary

£62,000-£88,000.