Staff Design Researcher

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed!

Main Responsibilities

• As part of our team, you will be helping us create an entirely new network for the world's money.
• Job Description Your mission: We're seeking a Staff Design Researcher to join our FinCrime Squad in London.
• Shape research strategy and direction for the FinCrime squad, aligning current and future work with our broader mission.
• Create clear narratives that make complex topics accessible to a diverse range of stakeholders.
• Build and maintain a healthy research culture within the organisation.
• You'll be using your full range of Design Research skills to discover, craft and deliver well rounded insights that ensure a deeply understanding of the customers.
• You'll meet agents, build empathy and understand what challenges they face when using our internal products.
• And you help them deliver it.
• You operate as a full partner with your cross-functional team members (product, data analysts, design, content).
• You'll play a crucial role in balancing customer experience with compliance requirements, ensuring our financial crime prevention measures are both effective and user-friendly.
• What you’ll be doing: Identify and prioritise high-impact research opportunities that improve customer experience and operational processes.

Skills & Experience

• You’re a seasoned collaborator, leveraging other functions’ expertise, and taking them on the journey with you.
• You have moved beyond merely seeking “a seat at the table.” Additional Information For everyone, everywhere.

Why Join Us?

• Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

Salary

£100,000-£130,000.